Free Shipping & Returns: On all orders
Blend nature's charm and smart design, adding cozy warmth and flair to your room. It's not just lighting, also a statement of nature, craftsmanship, and your personal style.
Use A-grade rattan and care every little tiny thing, bring the best organic vibe to your space
From unique designs to light finishes, every piece is a labor of love, perfected at every step
Use age-old techniques, making each item a testament to traditional craftsmanship
More than light fixtures, each is a handcrafted statement adding a unique, impressive flair to your room
Blow the dust away from the lampshade using a hair dryer
Take a soft cloth, slightly wet it, and gently wipe the rattan. Avoid harsh cleaners
Allow 70 - 100cm between the bottom of your ceiling fixture and the top of your dining table
Leave a minimum of 200cm from the bottom of the fixture to the floor
Leave a minimum of 200cm from the bottom of the fixture to the floor
Leave a minimum of 200cm from the bottom of the fixture to the floor
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your payment.
“At RocaLamp, our commitment is to deliver exceptional service and seamless shipping within the EU and UK. We strive every day to ensure you receive the quality, care, and responsiveness you deserve—wherever you are in the EU and UK.”
Once an order has been submitted, you will be provided order status and shipping information and receive the tracking number (via email) once your order has been shipped.
Shipping Charges
We offer free shipping on all orders in the European Union countries and United Kingdom of Great Britain and Northern Ireland.
Order Acceptance & Pricing
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence or banking information check. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
Every effort is made to dispatch your order as soon as possible. All orders are processed after placing the order.
Handling, Transit, and Order Cut-off Time for the EU and UK:
Handling time - 2-10 Business Days (Monday to Friday)
Transit time - 10-20 Business Days (Monday to Friday)
Order Cut Off Time- Monday to Friday: 12:00 AM (GMT+08:00) China Standard Time (Macao) will begin processing the same business day.
Orders placed after this time or on weekends/public holidays will be processed the next business day.
Time Zone: (GMT+08:00) China Standard Time (Macao)
What happens after I place an order?
You'll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Your order will typically ship out within 2-10 business days (not including holidays). Products that have customizations will take longer to ship out.
Please check your spam folder for the confirmation email if you don't see it in your inbox.
If you don't receive a confirmation email, please email [email protected] with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.
We will reach out to you separately for items of a custom nature to ensure the proper customizations are applied. These items will only be processed and shipped out after we receive the customizations.
How do I check the status of my order?
Simply track your order using the tracking number we provide you through email. If you haven't received a tracking number after 10 business days, please email at [email protected] and we will assist you from there.
Contact Info:
Rocalamp
Address: Units 5 and 6, 1st Floor, No. 19 Shipai West Road, Tianhe District, Guangzhou, Guangdong, 510630, China.
Phone Number: +86 15975309626
Email: [email protected]
Business Hours: Monday - Friday, 9:00 AM to 6:00 PM (CST)
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your items are unopened in original packaging or have never been used.
To start a return, you can contact us at [email protected] . Please note that returns will need to be sent to the following address: Units 5 and 6, 1st Floor, No. 19 Shipai West Road, Tianhe District, Guangzhou, Guangdong, 510630, China.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at [email protected]
We accept returns for both defective and non-defective products. If you are not satisfied with your purchase or if the product is defective, you can return it following our return guidelines.
You can change your order inoraformation (such as colors, dimensions, shipping address, telephone number) within 24 hours.
If your order has been shipped, it cannot be modified.
You can cancel your order free of charge within 24 hours.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
Products must be returned within 14 days from the date of delivery.
The item must be in its original condition, unused, and in the original packaging.
A valid proof of purchase is required for all returns.
Your option to send us your return: By Mail
We do not charge any restocking fees for returned products. There is no additional cost for returning items.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, refunds will be processed within 5 business days after we receive the returned product. So, the refund processing time is 5 business days. The time for the refund to reflect in your account may vary depending on your payment provider.Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 5 business days have passed since we approved your return, please contact us at [email protected]
Exchanges:
We only replace items that were initially defective or damaged. If you need to exchange your product for the same item, please email us at [email protected] . The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, you can make a separate purchase for the new item.
Rocalamp
Address: Units 5 and 6, 1st Floor, No. 19 Shipai West Road, Tianhe District, Guangzhou, Guangdong, 510630, China.
Phone Number: +86 15975309626
Email: [email protected]
Business Hours: Monday - Friday, 9:00 AM to 6:00 PM (CST)
About Transportation
We offer free shipping to European countries.
Delivery time = Process time ( order preparation )+ Shipping time.
|
Shipping Methods |
Free Shipping |
|
Carrier |
EMS |
|
Cost |
Free |
|
Process Time |
2-10 Working Days |
|
Shipping Time |
14-28 Working Days |
|
Delivery Area |
To most European countries |
In most cases, we will process and arrange shipment within 2-10 working days after receiving your order. Shipping time is 14-28 Working Days, for the same country, shipping time varies from region to region.
• We ship for free to most countries (except Iceland). Due to current sad events we are unable to ship to Ukraine. We apologize for any inconvenience caused and thank you for your understanding.
• If the shipping address is in Iceland, we need to charge a shipping fee of at least EUR 80.
• If you still have questions or need to ship to other countries, please contact us for inquiries: [email protected]
Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.
About Returns and Refunds
You can cancel your order for free within 48 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
Products received with broken glass, dented shades or frames are not considered defective and cannot be returned. In this case, we will replace the glass or shades at no additional charge.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.
After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.
About Product
If the lamp uses bulb such as E27, E14, G9 and so on, you can choose a dimmable bulb, so that the lamp will be dimmable with your dimmable system. But if you don't have a dimmable system at home, please enquire us and we will customize the lamp for you.For the lamp with LED-chip, you are not able to change the light source inside, and mostly, we will offer warm light, cool light and dimmable version. If there is no dimmable version at the product page, please enquire us. We can make all lamps dimmable. If you have this need, don't hesitate to enquire us.
We offer 150cm cable for most lamps. If you want a longer cable (within 800cm), please make a note when you place the order, we will extend the cable for free.
Yes, the voltage of our products is automatically adjusted based on your shipping destination within the European Union.
For EU countries, including France, Germany, Netherlands, Italy, Spain, Ireland, Greece, Portugal, Belgium, Denmark, and Sweden, our products operate at a voltage range of 220V-240V, which aligns with the standard power specifications in these regions.
You can shop with confidence, knowing that no additional voltage converter will be required.
